Delivery Policy

1. Delivery Zones & Lead Times

• Lagos: same-day delivery on orders placed during business hours (Daily 11am–11pm).
• Nationwide (other states): typically 2–5 business days depending on location and courier availability.

2. Delivery Fees

A flat delivery fee applies and is shown at checkout. Orders above the displayed free-delivery threshold qualify for free delivery within our standard zones. Remote or out-of-state locations may incur an additional courier fee, confirmed before dispatch.

3. Age Verification on Delivery (18+)

Because we deliver alcohol, the person receiving the order must be 18 or older and able to show valid ID. We will not hand over an order to anyone who appears under 18 and cannot provide ID, or to anyone who is intoxicated. Orders that cannot be age-verified will be returned and may not be refunded.

4. Order Confirmation & Tracking

Once your order is placed, we confirm it via WhatsApp and keep you updated on dispatch and delivery. Please ensure your phone number and address are accurate.

5. Failed or Missed Deliveries

If a delivery cannot be completed (no one available, wrong address, or no valid ID), our rider will attempt to reach you. Re-delivery may incur an additional fee. Repeated failed attempts may result in cancellation, subject to our Refund Policy.

6. Issues With Delivery

Something wrong with your delivery? Contact us within 24–48 hours.
Buzz Plug NG, Lagos, Nigeria
Email: hello@buzzplugng.com · WhatsApp: 08034401304