Refund Policy

1. Refund & Replacement Eligibility

• Damaged or leaking cans: if a can arrives damaged, leaking, or defective, we'll replace it or refund it.
• Wrong item: if you receive a flavour or quantity you didn't order, we'll correct it.
• Report any issue within 24–48 hours of delivery with a photo of the product and your order number.

2. Non-Refundable Items

• Opened or consumed product cannot be returned or refunded.
• Sealed product returned simply because you changed your mind, where the seal is intact and there is no defect, is at our discretion.
• Orders that could not be delivered because the recipient could not show valid 18+ ID.

3. How to Request a Refund

Message us on WhatsApp at 08034401304 or email hello@buzzplugng.com with your order number and a photo of the issue. Approved refunds are processed promptly.

4. Currency

Refunds are issued in the original transaction currency (Nigerian Naira, ₦), in line with Central Bank of Nigeria (CBN) requirements. Prices shown in USD/GBP are for display only.

5. Questions / Contact

Buzz Plug NG, Lagos, Nigeria
Email: hello@buzzplugng.com · WhatsApp: 08034401304